Complete Business Solutions

We offer dynamic business solutions that fit every business need of any contact center company. Our products and services give the necessary support to help you focus on the heart of your business. With WeDo, you no longer have to pre-occupy yourselves with investing large quantities of your time, energy and most especially, your money into customer related services, equipment and facilities. We will seamlessly maintain, if not better, customer care services that you require and your customer’s demand.

At WeDo, our focus is learning your business before anything else. Only after we’ve learned everything there is to know about your business, we will begin the process of identifying possible solutions to improving your bottom lines. Our process of Assessing, Planning and Recommending may seem simple, but there is much industry and process analysis that goes into each of our basic consulting steps.

Management Consultancy

Custom Software Development

WeDo offers Custom Software Development and Solutions in the areas of Web development, Internet-based systems development, Client-Server Applications and Desktop applications. Accredited by the Philippine Government Electronic Procurement System (PhilGEPS), our portfolio include development of applications for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems and services between government-to-citizen, government-to-business and government-to-government, as well as back office processes and interactions within the entire framework to a number of local and national government units. Since 2009, WeDo BPO has created and implemented numerous information and online transaction processing systems, developed and designed websites, and also conducted trainings for system users and provided technical system support to both the public and private sectors.  WeDo BPO strives to provide a complete solution to streamline processes and offer a wide range of software customizations allowing our clients to optimize their business operations. We pride ourselves on being able to understand, interpret, assess and establish the right approach to every client's need

Your custom program is implemented by highly skilled WeDo teams that are both global and close to home. So if your project calls for local home management but global reach, we can help. Our regular monitoring of early successes and challenges ensures we remain fluid and ready to adapt to market forces. By establishing mutually beneficial goals early in the planning process, your project’s implementation can take place without the distraction of conflicting goals or misunderstood objectives.

Outsource Management

Inbound Services

With our state-of-the-art technology and well-trained inbound Customer Service Specialists, WeDo will help you improve customer satisfaction and provide excellence in customer care, maximize your sales, reduce your operating costs and streamline your operation. WeDo offers full inbound operations, technical, and customer support utilizing online chat, email, and telephone web integration tailored to your company's needs. WeDo offers a wide range of seamless customer management solutions to its clients and their customers. Lists of our Inbound Services are shown below:

Let WeDo provide you with valuable marketing support and other business intelligence. Enhanced web-based tools will be customized to suit your specific needs which will ensure that all outbound transactions are documented, detailed and audited, accessible online and in real-time. We provide dedicated, sales-skilled, knowledgeable, and highly trained outbound Telephone Sales Representatives for your outbound requirements, so you can receive reliable service consistently throughout the term of your programs. WeDo offers a wide range of effective outbound solutions to its clients. Lists of our Outbound Services are shown below:

Outbound Services

Selection Process

We believe that ethics and philosophies of a business reflect the traits of its management team, and consequently, we carefully examine each global partner’s management team. Education backgrounds, industry reputation and HR practices are scrutinized and challenged. These interviews are conducted in person by our US team on a consistent basis.

Once the management team passes muster, we consider agent training & development, the IT capabilities & strengths, and sales reporting / compliance methods of each global partner before your sales or BPO project is implemented.

Our management team is a group of proactive, credible, knowledgeable, decisive and responsible leaders capable of instigating change, recognizing and seizing opportunities that maximize the company’s opportunities for growth and development. We feel the frequent and open communication is key to a successful relationship. Our Management Team is in place to provide you with the service level you deserve.

Our Management Team

Customer Service Representatives (CSR)

The Customer Service Representatives are engaging, enthusiastic people capable of handling high-level problems. They are college educated service specialists who are carefully screened and selected based on their excellent verbal and written English communication, computer and technical skills, customer service orientation and personality. Experienced and highly qualified trainers, with a proven record in customer service, conduct both classroom and rigorous hands-on training. Our CSR’s complete training thoroughly prepares them know your business and handle even the most demanding of customers. Our advanced technology and state-of-the-art equipment make it easy for our CSR’s to do their job. WeDo CSR’s resolve your customers' issues effectively and efficiently, due to our web-based CRM.

WeDo Telephone Sales Representatives are dynamic and highly motivated people capable of augmenting any marketing effort. Whether it be sales, customer-win backs or marketing surveys, our college educated TSR’s are screened and selected based on their excellent verbal and written English communication, computer and technical skills, sales orientated mind-set and personality. Experienced and highly qualified trainers with a strong background in telemarketing conduct both classroom and rigorous hands-on training. Our TSR’s complete training thoroughly prepares them to increase your sales and other marketing efforts. Our advanced technology and state-of-the-art equipment make it easy for our TSR’s to do their job. WeDo TSR’s are able to maximize contacts with existing or potential customers, due to our dialing systems.

Telephone Sales Representatives (TSR)

IT and Technical Support

WeDo employs a highly skilled in-house technical support team to oversee all aspects of our contact center’s infrastructure. The IT department may be staffed 24x7 to ensure your project is running smoothly. Our careful monitoring and escalation procedures ensure virtually no project downtime.

WeDo Operational and Cost Advantages